Refund and exchange policy

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Try before you pay

Every ready-made system we sell — starting with Nibras POS — has a free demo open to everyone, with no sign-up and no payment. Try selling, the kitchen screen, inventory, reports and the owner app, and ask us anything before you decide.

The demo shows the system exactly as it is. Anything marked "coming soon" is still in development and is not sold or added to your order until it is officially released.

Activation guarantee: 21 days or your money back

• We usually activate accounts the same day and within 7 days of receiving payment, when a transfer needs bank confirmation.
• Your subscription starts on activation day, not payment day, so you lose nothing.
• If 21 days pass after we receive payment without activating your account, you are entitled to a full refund, no questions asked.

Upgrades and exchanges: pay only the difference

• Upgrade to a higher plan at any time and pay only the price difference between the two plans for the remaining period.
• New features unlock the same day on all your devices, all your data and settings stay as they are, and your renewal date does not change.
• Adding a branch, a device or an add-on works the same way: you pay for the remaining period only.
• Moving to a smaller plan or removing an add-on starts at your next renewal; the paid period continues on your current plan with all its features.

After activation

• Once activated, we reserve server space, set up the system in your name and start support, so subscription and ownership payments are not refundable after activation, whether or not the system is used.
• Setup, menu and recipe entry and training services are not refundable once delivered.
• You can cancel renewal at any time; the system keeps working until the last day you paid for, and your data is kept for 90 days in case you return.

When do we refund in full?

• If you were charged twice by mistake.
• If 21 days pass after we receive payment without activating your account.
• If we cancel a paid consultation.

Refunds are made through the same payment method you used.

Custom systems (ERP, apps and websites)

For systems we build to order, we agree every detail in a written contract before you pay anything: scope, milestones, delivery dates and payment terms. Payment is made in milestones, each with a clear deliverable you review, and refunds and changes follow the contract terms.

Consultations

• The 30-minute online call is free and commits you to nothing.
• You can reschedule a paid consultation up to 24 hours before it, and if we cancel you get a full refund. Once delivered with your plan, it is not refundable.

How to request an upgrade, cancellation or refund

Message us on WhatsApp at +20 100 032 2169 with your order number or account name, and we reply within one business day. The rest of our terms are in the terms and conditions.